Help
Returns and refunds
If a piece isn't right for your space, you have 7 days from delivery to start a return.
What we can accept
Pieces must be unused and in their original packaging, with any tags still attached. We cannot accept returns on candles that have been lit, or on made-to-order and personalised items.
Slight variation in colour, grain or glaze is inherent to handmade work and is not treated as a defect. Damage in transit always is — tell us within 48 hours and we will replace or refund it.
How refunds work
Once your return reaches us and passes a quick check, the refund is issued to the original payment method. Online payments take 5–7 business days to appear, depending on your bank. Cash-on-delivery orders are refunded by bank transfer.
- Return window
- 7 days from delivery
- Return shipping
- Free if the item is faulty; otherwise ₹99
- Refund time
- 5–7 business days after inspection
Cancelling an order
You can cancel from your account any time before the order ships. After that, please wait for delivery and start a return instead.